The following general conditions of sale govern all transactions established on the « Ciel d'Afrique » website. Any order placed on this website assumes the customer's unconditional and irrevocable acceptance of these conditions.


The present contract is a distance contract which aims to define the rights and obligations of the parties in connection with the sale of « Ciel d'Afrique's » products on Internet, through the CMI « Center Monétique Interbancaire » platform (Interbank banking center). is a service and trademark of Ciel d'Afrique.


In the remainder of the contract, each of the expressions mentioned below will have the same meaning as in its definition, namely:
« Distance Contract » : any contract related to goods or services between Ciel d'Afrique and any Customer/client within the framework of a system of sale or services of distance service coordinated by Ciel d'Afrique which, for this contract, uses exclusively the Internet network until the completion of the contract, including the closure of the contract itself.
« Customer » : any person who, in this contract, acts for purposes that are not part of his/her professional activity.
« Purchase Order » : document that indicates the characteristics of the Products ordered by the Customer and that must be signed by him/her by a "double click" in order to be committed.
« Order » : an act whereby the customer undertakes to buy products and that « Ciel d’Afrique » is engaged to deliver them.


The prices mentioned on the website are indicated in Moroccan dirhams excluding tax. They are valid at the time of the search by the customer and are those used at the time of the order.
VAT is calculated in the purchase order according to the rate relevant and used on the day of the order. Any change in the rate will be automatically reflected on the products price. The order form and transactions are made in Moroccan dirhams.

Payment method

To pay your order, you choose the suitable payment method among those offered by Ciel d'Afrique at the payment page.
In this case, the delivery of the transaction for debiting your account is made within one day of the date of the delivery confirmation.
Your Multi-channel payments are secured by the Interbank banking center (CMI) which offers a fully secure payment service.
The Customer guarantees Ciel d'Afrique that he/she has the necessary authorizations to use the payments method chosen by him/her, during the validation of the Purchase Order.
In case of payment by credit card, the provisions related to the illegal use of the means of payment provided in the agreements concluded between the client and the issuer of the card, between Ciel d'Afrique and its banking establishment applies.

Confidentiality of Data

The information requested is necessary for the processing of your order and is treated confidentially; you have the right to rectify the data that concerns you. You may receive advertisements from « Ciel d’Afrique » unless you have specified that you refuse the use of your personal data for its purposes.

Proof of transactions paid by credit card

The data recorded by the CMI on the Multi-channel payment platform on behalf of Ciel d'Afrique is a proof of all the commercial transactions between the client and Ciel d'Afrique.

Cancellation conditions

If weather conditions do not allow flying:

  • the forecast is sufficiently reliable in advance and we cancel the day before before being there: we agree with the passengers to postpone the flight, if this is not possible, we return 100% payment for this flight.
  • the forecast is good, but we find conditions on the spot that do not allow us to take off. We offer beldi breakfast in the traditional tent and we return 100% of the payment for this flight.
  • The royal visit: in case of a royal visit we unfortunately cannot make the flight to Marrakech, The date of resumption will be confirmed by a writing from the Prefecture after the departure of his Majesty the King from Marrakech.

Cancellation Customers:

  • In case of cancellation by the customer less than 24 hours before the flight date, 100% of the total amount of the reservation is due to Ciel D'Afrique.
  • No-show (No show on time, already confirmed the day before the flight) 100% of the total amount of the reservation is due to Ciel D'Afrique.

"Please note that we have been flying an average of 350 days/year to Marrakech since 1990, which represents a low probability of making the decision to cancel, but not impossible."

Major Forces

Ciel d’Afrique is only bounded by the fulfillment of its obligations to the extent that no event of major forces prevents them.